If you believe your premium video content was removed or restricted on VideoMart due to a copyright claim made in error, you may submit a Counter Notification.

A Counter Notification allows Video Creators and Video Producers to provide evidence that they own the copyright or have the legal right to publish and distribute the reported premium video content.

VideoMart reviews every Counter Notification fairly and objectively before making a final decision.

When Should You Submit a Counter Notification?

You should submit a Counter Notification only if you genuinely believe that:

• You own the copyright to the premium video content.

• You have valid distribution or licensing rights.

• You have written authorization from the copyright owner.

• The content was removed due to a mistake or misidentification.

• The copyright claim was submitted incorrectly.

A Counter Notification should not be used if you knowingly uploaded copyrighted material without permission.

Before You Submit

Before submitting a Counter Notification, make sure you have supporting evidence.

Examples include:

• Copyright ownership documents

• Distribution agreements

• Licensing agreements

• Assignment agreements

• Authorization letters

• Production contracts

• Purchase or acquisition agreements

• Any other legal documentation proving your right to publish the premium video content

Providing complete documentation helps us review your request more efficiently.

Information Required

Please include the following information in your Counter Notification:

Your Details

• Full Name

• Registered Email Address

• Phone Number (optional)

• VideoMart Studio Name

• Company or Organization Name (if applicable)

Video Details

• Premium Video Title

• Video URL (if available)

• Date the copyright claim was received

Supporting Documents

Attach copies of any documents that support your ownership or legal rights, such as:

• Copyright Registration

• Distribution Agreement

• Licensing Agreement

• Authorization Letter

• Other legal documentation

Your Explanation

Provide a clear explanation describing why you believe the copyright claim is incorrect and why your premium video content should be restored.

What Happens After You Submit?

Once VideoMart receives your Counter Notification, the following process begins:

Step 1: Acknowledgement

Our Copyright Compliance Team acknowledges receipt of your Counter Notification.

Step 2: Review

We review:

• Your supporting documents

• The original copyright complaint

• Information provided by the copyright claimant

• Platform records

• Any additional evidence available

If necessary, we may request further information from either party.

Step 3: Decision

After reviewing all available evidence, VideoMart will determine the appropriate outcome.

Possible outcomes include:

• The premium video is restored.

• The copyright claim is upheld and the video remains unavailable.

• Additional documentation is requested before a final decision is made.

Our goal is to make decisions based on evidence and applicable rights—not assumptions.

Review Timeline

Most Counter Notifications are reviewed within 10 to 15 business days.

More complex cases involving multiple rights holders, licensing disputes, or legal proceedings may require additional time.

While Your Counter Notification Is Under Review

During the review process:

• The reported premium video may remain unavailable for purchase.

• Your VideoMart Studio remains active unless separate policy violations exist.

• You may be contacted if additional information or clarification is required.

Please avoid uploading duplicate copies of the same premium video while the review is ongoing.

Important Notice

Submitting a Counter Notification means you are confirming that the information you provide is accurate and that you believe, in good faith, you have the legal right to publish the premium video content.

Submitting false, misleading, or fraudulent information may result in:

• Rejection of the Counter Notification.

• Suspension or termination of your VideoMart account.

• Removal of additional premium video content.

• Legal action where applicable.

Frequently Asked Questions

Who can submit a Counter Notification?

Only the Video Creator, Video Producer, copyright owner, or a person or organization legally authorized to act on their behalf.

Can I submit a Counter Notification without proof?

No. Supporting documentation is essential for us to evaluate your claim fairly. Requests without sufficient evidence may be rejected.

How long does the review take?

Most Counter Notifications are reviewed within 10 to 15 business days, although more complex cases may take longer.

Will my premium video be restored automatically?

No. A Counter Notification starts a review process. Your premium video will only be restored if VideoMart determines that you have the necessary rights to publish it.

Can I upload the same video again while my Counter Notification is under review?

No. Please wait until the review has been completed. Uploading duplicate copies during an active copyright review may delay the investigation or lead to additional enforcement actions.

What if my Counter Notification is rejected?

If your Counter Notification is rejected, the premium video will remain unavailable on VideoMart. If new evidence becomes available later, you may contact the VideoMart Copyright Compliance Team for further guidance.

Need More Help?

If you need assistance responding to a copyright claim or submitting a Counter Notification, please contact the VideoMart Copyright Compliance Team with all relevant details and supporting documentation.