Login & Password Help
Having trouble signing in to your VideoMart account? This guide will help you resolve the most common login and password issues so you can quickly access The Marketplace for Premium Video Content.
Whether you're a viewer purchasing premium video content or a creator managing your VideoMart Studio, you can use the steps below to regain access to your account.
How to Sign In to Your VideoMart Account
You can sign in using one of the following methods:
Email Address and Password
Continue with Google
Important: Use the same sign-in method that you used when creating your VideoMart account.
Sign In with Email
To sign in using your email address:
Open the VideoMart app or website.
Click Sign In.
Enter your registered email address.
Enter your password.
Click Sign In.
If your credentials are correct, you'll be signed in to your VideoMart account.
Sign In with Google
If you created your account using Google:
Open the VideoMart app or website.
Click Continue with Google.
Select the same Google account you used during registration.
Complete the sign-in process.
You'll be automatically signed in to your VideoMart account.
Forgot Your Password?
If you've forgotten your password, you can reset it in a few simple steps.
Click Forgot Password? on the Sign In screen.
Enter the email address associated with your VideoMart account.
Follow the password reset instructions sent to your email.
Create a new password.
Return to the Sign In page and log in with your new password.
If you signed up using Continue with Google, you don't need to reset a VideoMart password. Simply sign in again using your Google account.
I Can't Sign In
If you're unable to sign in, check the following:
Verify Your Email Address
Make sure you're using the same email address you used when creating your VideoMart account.
Check Your Password
Passwords are case-sensitive.
Ensure that:
Caps Lock is turned off.
There are no extra spaces before or after your password.
You're entering your password correctly.
Using the Correct Sign-In Method
If you created your account using Continue with Google, you must continue signing in with Google.
If you created your account using your email address and password, use those credentials to sign in.
Check Your Internet Connection
A slow or unstable internet connection may prevent you from signing in.
Try switching between Wi-Fi and mobile data, then try again.
I Didn't Receive the Password Reset Email
If you requested a password reset but haven't received the email:
Check your Spam or Junk folder.
Make sure you entered the correct email address.
Wait a few minutes and try again.
If you still don't receive the email, please contact VideoMart Support.
Keep Your Account Secure
To help protect your VideoMart account:
Use a strong, unique password.
Never share your password with anyone.
If you use Google Sign-In, keep your Google account secure.
Always sign out when using a shared or public device.
VideoMart will never ask you to share your password through email, phone, or social media.
Managing Your VideoMart Studio Login
If you're a creator, your VideoMart Studio is linked to your VideoMart account.
You can access VideoMart Studio by visiting:
Use the same account you created for VideoMart. Once signed in, you can:
Upload premium video content.
Manage your video library.
Set prices.
Track sales and earnings.
Manage your creator profile.
Frequently Asked Questions
I forgot my password. What should I do?
Click Forgot Password? on the Sign In page, enter your registered email address, and follow the instructions sent to your email to create a new password.
I signed up with Google. Can I log in using a password?
No.
If your VideoMart account was created using Continue with Google, you should continue signing in using your Google account.
I signed up with my email address. Can I log in with Google later?
No. Use the same sign-in method you selected when creating your VideoMart account.
Can I use the same account for VideoMart and VideoMart Studio?
Yes.
A single VideoMart account gives you access to both the VideoMart app and VideoMart Studio.
If you're a creator, simply sign in to https://creator.videomart.in/ using the same account to manage and sell premium video content.
My login still isn't working. What should I do?
If you've verified your email address, password, and sign-in method but still can't access your account, please contact VideoMart Support. Include your registered email address and a brief description of the issue so our team can assist you more quickly.
Need More Help?
If you're experiencing login or password issues that aren't covered in this guide, please contact the VideoMart Support team. We'll help you get back into your account as quickly as possible.
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