If a premium video isn't playing on VideoMart, it is usually caused by an internet connection issue, an outdated app version, or a temporary playback problem.

Most playback issues can be resolved in just a few minutes by following the troubleshooting steps below.

Before You Begin

Please make sure that:

• You're signed in to the correct VideoMart account.

• You've successfully purchased the premium video (if it's paid content).

• Your internet connection is stable.

• You're using the latest version of the VideoMart app.

Troubleshooting Steps

1. Check Your Internet Connection

A stable internet connection is required to stream premium video content.

Try the following:

• Switch between Wi-Fi and mobile data.

• Restart your Wi-Fi router if you're using Wi-Fi.

• Move to an area with better network coverage.

• Check whether other apps can access the internet.

2. Confirm Your Purchase

If you're trying to watch premium video content, ensure that your purchase was completed successfully.

To verify:

1. Open the Library tab.

2. Check whether the video appears in My Library.

3. Tap the video again to start watching.

If the video isn't in your Library, wait a few minutes and refresh the page.

3. Restart the VideoMart App

Temporary playback issues can often be resolved by:

• Closing the VideoMart app completely.

• Reopening the app.

• Trying to play the video again.

4. Update the VideoMart App

Using the latest version of VideoMart ensures you have the newest bug fixes and playback improvements.

If an update is available, install it and try playing the video again.

5. Restart Your Device

Restarting your Android device can resolve temporary system or network issues affecting video playback.

After restarting, open VideoMart and try again.

6. Check if the Video Has Been Removed

VideoMart is The Marketplace for Premium Video Content, where creators manage the videos they publish.

If a creator has removed the video:

• Purchased content remains available in My Library for 45 days from the date of removal.

• After 45 days, permanently removed content may no longer be accessible.

• Content removed due to legal, copyright, or regulatory reasons may become unavailable immediately in accordance with applicable laws and VideoMart's policies.

Still Not Playing?

If the video still doesn't play after completing the steps above, please collect the following information before contacting VideoMart Support:

• Your registered email address

• Video title

• Creator or Studio name (if known)

• Approximate time the issue occurred

• Device model

• Android version

• VideoMart app version

• Screenshot or screen recording (if possible)

Providing these details will help our support team investigate the issue more quickly.

Frequently Asked Questions

Why is the video buffering?

Buffering is usually caused by a slow or unstable internet connection.

Try switching to a faster Wi-Fi network or a stable 4G/5G connection.

I purchased the video but it won't play.

Open the Library tab and make sure the video appears in My Library.

If it doesn't appear, wait a few minutes, refresh the Library, and verify that you're signed in with the correct VideoMart account.

The video starts but stops after a few seconds.

This is usually caused by network interruptions.

Check your internet connection, restart the app, and try again.

Why am I seeing an error while playing a video?

Playback errors may occur because of:

• Poor internet connectivity

• Temporary server issues

• Outdated app version

• Temporary playback interruptions

If the issue continues after troubleshooting, please contact VideoMart Support.

Do I need an internet connection to watch videos?

Yes. VideoMart currently requires an active internet connection to stream premium video content.

Can I download videos for offline viewing?

No. Offline viewing is not currently supported.

Need More Help?

If you're still unable to play premium video content after following the troubleshooting steps, please contact the VideoMart Support team with the requested information.